You might not have received your payment for one of these reasons:

• An object you sold was cancelled but you already received payment for it. If this happens, we’ll deduct the amount you received from a future payment. 
• There’s an open claim on an object you’ve sold. We’ll pause your payment until the claim is resolved. You will have received an email about this.
• Your bank account details aren’t completed or aren’t correct. You can check this in your payment settings.
• The buyer has received their order but you haven’t changed the shipping status to ‘shipped’ or ‘picked up’. It’s important that the shipping status is correct so we and the buyer can keep track.
• You haven’t finished setting up your payments. Our payment provider might ask for additional documentation before you can receive payments.

Lastly, make sure to check your payment frequency settings. These settings will group your payments together according to the frequency you’ve chosen.

Find out more about when you can expect to be paid.