Shipping & Pick up
Customs & fees
I sold a vehicle and have received a signed copy of the CMR. What do I need to do with it?
When and how do I need to declare customs?
When do I need to consider import or export restrictions?
I’m a non-EU professional seller. How do I use Catawiki’s IOSS (Tax ID) number?
As a professional seller from a non-EU country, why must I provide Catawiki’s French VAT or IOSS numbers?
What is Catawiki’s Singapore GST number and when do I need to use it?
Info about customs with smart shipping
How to resolve smart shipping customs issues
Arranging pick up
The buyer wants to pick up the vehicle I sold. Is this possible?
I sold a vehicle on Catawiki. How long do I need to wait for the buyer to pick it up?
When and how do I arrange the pick-up of an object?
Shipment preparation
Do I have to send my lot by registered mail with confirmation of receipt?
I sold a car to a buyer in another country. What are my next steps?
I sold a vehicle on Catawiki. What are the next steps?
I've arranged shipping for the vehicle I sold. What are the next steps?
If I sell a vehicle, do I need to send the original vehicle papers to the buyer?
What do I need to know about shipping my objects internationally?
When should I ship my object?
When do I need to consider import or export restrictions?
Shipping to the Canary Islands
Shipping costs
Can I change the shipping costs I set for my lots?
I sold two objects to the same buyer. Can I ship them together and only charge shipping once?
It is possible to get the shipping costs paid in advance?
Who pays for the second shipping costs if I have to send a lot twice?
When and how can I set correct shipping costs?
Status and tracking
Can I still use Packlink?
I sold a vehicle and have received a signed copy of the CMR. What do I need to do with it?
How does tracking work?
Insurance
What are the benefits of sending your shipment with insurance?
How shipping insurance works
Info about manual shipping insurance
Info about smart shipping insurance
Shipping and delivery issues
The vehicle I sold was damaged during shipping. What do I do?
What do I do if the object gets lost or is damaged during shipping?
What happens if the order that I shipped gets returned to me?
What is the best way to handle an issue after the order has been delivered?
What should I do if an object I sold got damaged or stolen before I could ship it?
What should I do if the buyer’s address is incorrect?
German Packaging Act
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