We use Artificial Intelligence (AI) to enhance user experience and improve platform safety. AI is integrated into several processes, some of which directly interact with users. We follow strict internal policies to ensure AI is used responsibly, whether through machine-learning algorithms or large language models. Our AI implementations align with ethical and legal guidelines, including transparency requirements under the Digital Services Act (DSA).

AI does not make final decisions that could significantly impact users without human oversight, where required. Our service providers are contractually prohibited from using our data — including user data — to train public models.

This page may be updated periodically as we introduce new AI-powered features.

I am a Buyer

As a buyer, AI may be used to:

• Personalise your "For You" feed and search results, tailoring recommendations based on your interests and browsing history.

• Provide estimated price ranges based on historical sales data.

• Enhance object descriptions and images using AI-generated suggestions, which sellers must review and approve before publication.

• Assess transactional risks to help prevent fraud, money laundering (AML), and other platform abuses when bidding.

• Support customer service interactions through AI-powered chatbots, automated phone menus, and call transcriptions. AI-generated responses in customer service interactions do not always receive human review.

• Improve communication efficiency through AI-assisted email enhancements and translations.

I am a Seller

As a seller, AI may:

• Enhance images and descriptions of your objects. You must review and approve all AI-generated content before your object can be listed.

• Analyse auction data to suggest Reserve and Buy Now pricing.

• Assist customer service and seller support through AI-powered chatbots, automated phone systems, and call transcriptions. AI-generated responses in customer service interactions do not always receive human review.

I am a Service Provider

We use AI tools to support business operations, including:

• Internal communication efficiency, such as summarising emails or meeting notes.

• Contract analysis and legal document reviews.

• AI-assisted negotiation support, helping teams streamline decision-making processes.

I am a Job Applicant

AI may assist in recruitment processes, including providing structured interview recordings and AI-generated summaries. You can request to disable this feature at any time.

Disclaimer

Content generated by large language models is a relatively new and evolving technology. Where this technology is used on our platform, including in the cases described above, Article 14 of the Catawiki Terms of Use applies. For AI-generated descriptions and images, sellers must review and approve content before publication.

Certain AI-assisted processes, such as chatbots and customer service call transcriptions, do not always involve human review. While we strive to ensure accuracy, AI-generated content may contain errors, and users should verify information where necessary.

Last updated: 6 March 2025