If you are a professional seller and the buyer is a consumer, the buyer is allowed to cancel their purchase without explanation up to 14 days after receiving the object (under the right of withdrawal).

If the buyer cannot use their right of withdrawal, they can only cancel their purchase after a legitimate complaint has been filed for which the seller is responsible: the buyer didn’t receive the object, it’s damaged, or the object does not correspond to its description. The buyer will have to submit a claim to us. We will pause the payment while a solution is decided on.

In cases of loss, theft or damage during shipping:

• If the object is insured, follow the shipping insurance process.
• If you don’t have shipping insurance and you are unable to reach an agreement with the buyer, then we will decide on a solution, based on our Terms of Use.