You can find the estimated payment date on the order page. Keep in mind, payments are only processed on working days.

Add payment details

To send your payments we’ll need to know what bank account we should send them to. We recommend adding this info before you ship so it doesn't delay your payment. We’ll also ask you to confirm your identity with our payment partner (Stripe or Payoneer) so we definitely know it’s you. You only need to do this once.

Shipping

If you’ve shipped the object to the buyer and all goes well, your payment will be ready 3 days after the object arrives at the buyer’s address. From there, you’ll be paid according to your payment frequency settings. 

Use tracked shipping

If you’re using smart shipping, your package will be tracked automatically. If you’re using manual shipping, make sure to use a shipping company that offers tracking so we can monitor shipping and pay you as soon as possible. 

For manual shipping, it’s important to double check your tracking code when you enter it. If you enter an incorrect tracking code, we can’t track the order and payment to you will likely be delayed. If you enter an incorrect tracking code, you can update it on the order page.

Tracking issues

If it’s 5 days past the estimated delivery date and we haven’t heard anything from the shipping company, we’ll ask the buyer to let us know if it hasn’t arrived. They need to contact us within 10 days of the estimated delivery date so that we can pause the payment to you and investigate if the object is lost. 

If the buyer doesn’t contact us in time, we’ll assume the object is delivered and your payment will be ready 3 days later.

Pickup

We recommend you arrange for the buyer to pick up the object as soon as possible. This helps the pickup process go smoothly and makes it easier for us to assist if something goes wrong.

Once the buyer has picked up the object, both you and the buyer need to mark the order as picked up. Your payment will usually be ready 3 days later. From there, you’ll be paid according to your payment frequency settings.

Payment frequency

In your settings, you have the option to select one of the following payment frequencies:

• Every day 
• Once a week (On Wednesdays)
• Every 2 weeks (The first and third Wednesday of the month)
• Once a month (The first Wednesday of the month)

Claim opened

If a claim has been opened, your payment will be paused until the issue has been resolved. We are here to support you and the buyer in finding a solution.

Find out more about issues that could delay your payment.