We understand it can be disappointing when an object doesn’t match your expectations. We take this issue seriously and are here to support you in finding a solution.

Follow these steps for support:

1. Check the object page so you have a clear idea of how it differs from the object you received.

2. Contact us within 3 days of the object being delivered so we can pause the seller’s payment.

3. Add photos of the full object, at least 2 close-ups, photos of the packaging and a legible photo of the shipping label. You can also add a video if the issue isn’t clear in photos, e.g. for mechanical defects.

4. Describe in detail how the object you received differs from the seller’s description or photos.

5. Message the seller so they can help with finding a solution.

6. We’ll get in touch to guide you through the next steps.

If we don’t hear from you within 3 days of delivery, we’ll assume everything went smoothly and the seller will get their payment. This makes it difficult for us to support after this deadline.

Find out what to do if your order hasn’t arrived yet.