Start by signing in

Sign in to your Catawiki account before contacting us to make the process quicker and easier. We can then give you personalised help on specific objects or other topics.



Order-specific help



For help with an order, you can go to the order page of the object and get support from there.

Get in contact from a help centre article



You can also contact us from the help centre article related to your question. Most help centre articles have a ‘Contact us’ button at the end of the article, which you can use to get in touch. From there, you can add details about your question and our support team will get back to you as soon as possible. The more details you provide, the easier it will be for our support team to assist you.

Contact methods

After you send your request via the help centre article related to your query, we might recommend or choose the most efficient contact method for you, e.g.: 


• Live chat for quick questions and updates.
• Phone if your question is about 3 or fewer objects.
• Email to report any issues with your objects, or if your question relates to more than 2 objects.

Due to a high volume of requests, our email response time is currently about 7 days. Please note that sending more messages will not speed up the process. We apologise for any inconvenience and appreciate your patience.

We offer support in these languages:

• Telephone: EN, ES, IT, FR, NL, DE
• Email and chat: EN, ES, IT, FR, NL, DE, ZH, PT, PL

Before contacting us, you might find the answer you're looking for in our help centre:

• What is the difference between smart shipping and manual shipping?
  • Find out what works best for your object. 
• How do I track my package? 
  • Find out how tracking works and the differences between Smart and Manual shipping.
• When will I be paid for an object I sold?
  • Find the estimated payment date on the order page. 
• What are the different lot statuses?
  • Get answers to any questions you have about the different lot statuses.
• How do I ship my objects internationally?
  • Find out how to ship your objects internationally.

We also recommend keeping in touch with the buyer in case you have any concerns about your sale. Contacting them, before reaching out to us, is usually the best way to address any issues. 

Fair dispute resolution

Catawiki's goal is to reach a fair and reasonable resolution for all parties involved in a complaint or dispute. We review cases impartially based on our policies, best practices, and expert guidance from our Trust & Safety team.

Potential resolutions include:

• Partial or full refunds
• Order cancellations
• Listing removals
• Account suspensions or restrictions
• Law enforcement referrals (counterfeits, fraud, etc.)

While we aim to handle matters directly through our internal process first, we also respect users' rights to pursue approved external dispute resolution mechanisms if they remain unsatisfied. Please refer to the Dutch Consumer and Markets Authority’s website to find out which dispute resolution mechanisms have been approved.

Thank you for your understanding and cooperation. We look forward to assisting you!