Our commitment
At Catawiki, we are committed to maintaining a workplace where everyone acts with integrity, honesty, and respect. This policy helps us ensure a fair and ethical environment for both our employees and our users.
Who can report a concern
This policy applies to our users, sellers, buyers, vendors, suppliers and any other third parties - individuals or entities - connected to Catawiki.
What you can report
This policy focuses on serious concerns about the conduct of individuals within Catawiki. We encourage you to report suspected violations of law, regulation, or company policy, such as:
Fraud: Any dishonest act intended for personal gain or to cause loss to another.
Bribery and Corruption: Offering, giving, receiving, or soliciting anything of value to influence a business decision.
Theft and Embezzlement: Stealing funds or property from Catawiki or its users.
Conflicts of Interest: Situations where an employee's personal interests interfere with their responsibilities to Catawiki.
Harassment and Discrimination: Any form of unwanted or inappropriate behavior, including discrimination based on race, gender, religion, etc.
Violation of Laws or Regulations: Any breach of laws or regulations relevant to Catawiki's operations.
Negligence: Serious failures to exercise reasonable care in performing job duties.
Examples of reportable conduct:
An employee misusing company funds.
An employee accepting a bribe from a seller.
An employee sharing confidential information inappropriately.
How to report a concern
To report any of the above activities or other serious concerns, please contact us confidentially:
Email: speakup[at]catawiki.nl
Mail: Catawiki, attn. Legal/Compliance team, Sint Jorissteeg 2, 1012 XV Amsterdam, The Netherlands
What happens after you report
We take all reports seriously. When you submit a report, we will acknowledge receipt of your report within a reasonable timeframe. We’ll proceed to an initial assessment of your concern, which will be performed by the Compliance team, to determine the next steps. When appropriate, a confidential and impartial investigation will be conducted, and appropriate actions will be taken based on the investigation's findings. You may be informed of the outcome where permissible/relevant.
We are committed to maintaining a high standard of confidentiality throughout this process.
Contact us
If you have questions about this policy or need assistance with the reporting process, please contact us at speakup[at]catawiki.nl.
Thank you for helping us maintain a high standard of conduct at Catawiki.
Important note: This policy is for reporting serious concerns about internal misconduct. To report issues with specific items on the platform (e.g., damaged objects, suspected fakes, counterfeit goods), please use the dedicated channels provided on the relevant item page or contact our customer support team. If a report or request falls outside the scope of this policy, we will redirect it to the appropriate team or channel.