We'd like to help you get the most out of selling on Catawiki and advise you on how to give the buyers of your lots the best experience possible. To do so, we’ve put together a few tips about how to keep your buyers happy and how to make sure your feedback score remains high. To learn more about each tip, follow the links to read up on specific areas. 

1. Be sure to ship your order within 3 days of the buyer submitting their payment. 
   
2. Use a Track & Trace code when shipping your order. What is a Track & Trace code?
   
3. When calculating your shipping costs, please ensure that they are as accurate and fair as possible. 
   
4. As we are an online platform, taking good quality photographs is extremely important so buyers will know what to expect when they receive their order. Here are some tips about how to take the best photos. 
   
5. If there are any issues with the delivery of your order, here are the best ways to solve them.
   
6. It is possible to change a negative buyer feedback by following up on their concerns. By solving the issue, we are able to amend negative feedback. Here's how.