We recommend contacting us before opening a PayPal claim.

Why you should contact us first

We’ll first try to resolve the issue with the seller.

Opening a PayPal claim while we’re already involved can slow down the resolution, because a third party is added to the process.

What we can help with

Our specialists can help with issues such as:

• Lost shipments
• Misdescribed objects
• Damaged goods

Important to know

• We recommend contacting us before opening a PayPal dispute
• Some objects aren’t covered by the PayPal claims process
• You should review PayPal’s Terms and Conditions
• Please provide accurate and detailed information when contacting us about a claim