Help CentreHelp for buyersPaying
Paying
Payment options
Fees
Invoices & Receipts
Vouchers
Payment issues
Payment options
Can I pay by bank transfer (SEPA)?
How do I pay by bank transfer (SEPA)?
What payment methods can I use?
Why is there an extra step when I pay by credit card?
Can I pay from abroad?
How do I pay with Multibanco?
Fees
Why is there a temporary hold on my credit card?
How does the Buyer Protection fee work?
Invoices & Receipts
Where can I find my invoice or receipt?
Vouchers
How do I use a voucher?
Why can’t I use my voucher?
Payment issues
Why can’t I see all payment methods in the app?
Why was my credit card payment declined?
I didn’t place this bid. What should I do?
What should I do if there’s a problem with my bank transfer?
What happens if I don’t pay for my order on time?
Can I open a PayPal claim for my order?
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