If you can’t see all payment methods in the Catawiki app, you’re likely using an outdated version of the app.

Why this happens

Older app versions don’t support all payment methods because of Strong Customer Authentication (SCA) regulations, which took effect on 14 September 2019.

How to fix it

Follow these steps to update the app:

• Open the Apple App Store or Google Play Store
• Go to the Apps menu
• Find the Catawiki app
• Click Update

If the issue continues

If payment methods are still missing after updating the app:

• Restart your phone
• Make sure your operating system is up to date

Important to know

All payment methods are always available through a desktop browser.