As the buyer, you'll usually need to pay the shipping costs for your order. If your order wasn't delivered on the first attempt, it might be returned to the seller. The seller would then need to ship it back to you. You might need to pay for this second shipping attempt, depending on the situation.

Who pays for a second shipping attempt?

According to our Terms of Use, the reason the first delivery attempt didn't work out determines who will pay for the second attempt. For example, you'll pay for the second shipping attempt if your address is incorrect in your account, you weren't home when the order arrived, or you didn't pay the customs fee in time.

Whereas the seller will pay for the second attempt if they were at fault. For example, if they wrote your address incorrectly or didn't provide the correct info for customs.

If the initial delivery attempt didn't work out but neither of you was at fault, you can message the seller to discuss splitting the costs of the second shipping attempt.

Whatever the case, it's important to message the seller and stay in touch about shipping. 

How to avoid paying for a second shipping attempt

It's important to track your order on the order page and the shipping company's website. 

If your order is going through customs, keep in touch with the seller and check your emails regularly in case customs authorities contact you.

If there are issues with tracking, we'll email or notify you about these. We'll let you know if and when you need to get support in these cases. Find out more about what to do if shipping is delayed.

If you want to know more about shipping multiple objects together, you can read about combined shipping.