Shipping & Delivery
Registration, titles, and certificates
Is international shipping available?
If I buy a vehicle on Catawiki, do I need the original vehicle papers?
The car I bought comes with a US title. Can I register it in my country?
Why does the car I bought have no licence plates?
Customs & fees
Do I have to pay customs fees?
Who is responsible for importing an object?
What do I need to import my object into the EU?
I’m a buyer. Do I have to pay VAT to Catawiki?
Shipping costs
Why do I have to pay for the shipping costs twice?
The shipping costs seem excessively high. What do I do?
Who pays for the shipping costs?
Can I pay shipping for just one package if I buy different objects from the same seller?
Why are the actual shipping costs different to the amount I paid?
Shipping and delivery issues
What if my order has been returned to the seller?
What is the best way to handle an issue after my order has been delivered?
What should I do if I received a empty box?
The vehicle I bought was damaged during transport. What should I do?
What will happen if a seller is not willing to ship my order?
I've paid for my object. Why haven't I received it yet?
Arranging delivery & pickup
How much time do I have to pick up the vehicle I bought?
Can I arrange to pick up my item?
The seller is asking me for a signed copy of the CMR. What does this mean?
Still need help?
Contact us