A Multibanco payment reference is automatically generated as soon as you pick it as an option to pay for the object you’ve won. Go to your Orders and select Multibanco as a payment method and then follow the instructions provided. 

Once the method is accepted, you will receive an automated email containing the payment reference number. Keep in mind that this reference number will expire within a 7 day period. If the number expires before you use it, you’ll need to re-select Multibanco as a payment option and start the process again. 

In the event that you do use an expired payment reference number, the money will be deducted from your account balance and eventually get rejected. This payment will automatically be refunded into your bank account after a short period of time. 

Payments issued with Multibanco can take between 3 to 5 business days to be identified by Catawiki, and we will send an email confirming the payment has been received once confirmed.

I need to be refunded for my Multibanco payment

If the payment for the lot was made through Multibanco, you will receive an email from our payment partner Stripe, asking you to confirm your bank account. This is exclusively for security reasons so that they can ensure the payment is issued correctly. 

Once you have followed the instructions issued in the email from Stripe, your refund will be executed. If payment was made by credit card, the sum paid will be credited to the credit card used.