To pay by bank transfer, you first need to select this payment method in your account. Once you’ve done that, we’ll send you the payment details for your order.
Before you send your payment
Make sure you select Bank transfer for the order in your account before sending any money. If you send a transfer before completing this step, your payment will be returned.
How to pay by bank transfer
- Go to your Account and open Unpaid orders
- Select Proceed to pay for the order you want to pay
You can also use the Pay now link in your winning email
- Select Bank transfer as your payment method
- Wait for our confirmation email
This email includes:
- the IBAN
- the exact amount
- your unique payment reference
- Log in to your online banking and choose SEPA Credit Transfer
- Enter the payment details exactly as shown in the email:
- IBAN
- account holder or beneficiary name
- exact amount
- unique payment reference
- Send your payment
Important to know
- Only use SEPA Credit Transfer
- Don’t select SWIFT, international transfer or wire transfer
- Enter your payment reference exactly as shown
- Don’t change the amount
- Don’t send payment until you’ve selected bank transfer in your account
If the payment reference is missing or incorrect, we may not be able to match the payment to your order.
How long does it take?
SEPA bank transfers aren’t instant. It can take several business days for the payment to arrive and be identified.
Once we’ve matched your payment to your order, we’ll send you a confirmation email.
Paying for more than one order
You can pay multiple orders in one transfer, but only if:
- you’ve selected Bank transfer for each order first
- you include all payment references
- you separate the references with spaces
Not sure which transfer type to use?
If you’re not sure which transfer type your bank uses, check with your bank before sending the payment.