If you select Multibanco at checkout, a payment reference is generated automatically.

How it works

After selecting Multibanco, you’ll receive an email with your payment reference number.

After you pay

It can take 3–5 business days for your payment to be identified.

Once we’ve received your payment, we’ll send you a confirmation email.

If your reference has expired

If you tried to pay after the reference expired, the amount may still be debited from your account but not received by us.

In this case:

• An automatic refund will be issued
• The refund can take up to 10 business days
• You’ll need to select Multibanco again to generate a new reference and complete your purchase

Important to know

If you haven’t received confirmation yet, this can be normal while the payment is still being processed.