Your object must be shipped with a valid tracking event within 3 working days of the buyer’s payment. 

Simply creating a label or entering a tracking code is not enough. You must hand over the package to the shipping company so the tracking shows the shipment is active.

If you cannot ship within 3 working days for a valid reason, such as customisation, preparation, cleaning, specialist packaging or shipping company collection schedules, use the “Shipping date extension” feature available on the Sold orders page. This lets the buyer know the new expected shipping date.

A valid tracking event means the shipping company has scanned the package or confirmed that it is in transit.

Not shipping on time could lead to:

• A delay in your payout.

• A lower ’Shipped within 3 working days’ score in the performance dashboard with an impact on your seller performance score and could lead to buyer complaints, cancellations or account restrictions in line with our Terms of Use.

How do we track your shipping record:

We collect tracking events automatically and in real time from most major shipping companies.

You can monitor your handling times and performance in your performance dashboard.