There are a few reasons why a voucher may not work at checkout. Your voucher may not be accepted if:

• The minimum final bid hasn’t been met
• The voucher has expired
• The code was entered incorrectly
• The voucher is linked to a different account
• You’re trying to use a second voucher on the same order
• The voucher has already been used

Minimum final bid

Some vouchers can only be used if the final bid meets the minimum amount.

This amount is based on the final bid only. Shipping costs and the Buyer Protection fee aren’t included.

Incorrect code

The voucher code must match exactly, including any dashes or special characters.

Wrong account

If the voucher is linked to a different account, you need to log in to the correct account to use it.

Important to know

• Vouchers can only be used once
• Vouchers can’t be applied after an order has been paid

Still not working?

If none of the reasons above apply, contact us before you pay. Once an order has been paid, a voucher can’t be added retroactively.