Payments & Fees
Payment settings
How do I update my bank details for payouts?
How do I upload an ID document for verification?
Seller success fee & VAT
When do I need a VAT registration number to sell on Catawiki?
When is the seller success fee charged?
When is VAT charged on the seller success fee?
What VAT rules apply when selling professionally in the EU?
Why do I have to send my VAT information to Catawiki?
When will I be affected by VAT rules?
I am a private seller. Why do I need to send my VAT registration number?
How does the seller success fee work and how is it calculated?
Why is the VAT in my shipping invoice different to the VAT I charge the buyer?
VAT examples for professional sellers using smart shipping
Payment status
When will I receive my payment after a claim is resolved?
When will I receive payment for a vehicle I sold?
When and how will I receive payment for an object I sold?
Invoices & receipts
How do receipts and invoices differ on Catawiki?
How do I know if I, as a Seller, have to pay VAT on the sale of my object?
Why do I, as a Seller, no longer have to indicate whether my object is used or new?
As a Seller, will I receive a receipt for each object I sell?
Is it possible to receive an invoice without VAT for the Catawiki seller success fee?
How do I download my purchase receipt or seller success fee invoice?
Payment issues
What happens if the buyer does not pay for my object?
Why is my payout taking longer than expected?
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