Bid confidently with Catawiki’s
Buyer Protection
Trust is the single most important thing we work on every day. At Catawiki, you can bid with confidence, knowing that the objects are special and your money is safe. And if anything happens, we have your back.
With Catawiki’s Buyer Protection, we guarantee that:
Your payment is safe
We partner with trusted payment providers to keep your money safe until your object arrives. We only release your payment to the seller up to 3 days after delivery so you have time to inspect your object. If it isn’t as described, we’ll help you find a solution or give you a refund.
All objects are quality checked
Catawiki’s in-house experts virtually review and approve all objects in auction. This means only the best objects are sold on Catawiki.
All sellers are verified
We, along with our trusted partners, thoroughly verify our sellers. This helps ensure you are buying from only legitimate sellers who are committed to delivering high quality objects and excellent service.
What is the
Buyer Protection fee?
To help us maintain our strict quality standards, we charge buyers a small fee on every Catawiki purchase. This directly supports our efforts in making sure your payments are safe, objects are reviewed by experts, and all sellers are verified.
The fees also help support improvements to the platform – extra features, high-profile partnerships, and exciting new ways to discover the objects you love. That way, we can continue to provide a quality experience that you’ve come to expect from us.
To learn more about the Buyer Protection fee and how it’s calculated, see: What is the Buyer Protection fee?
